In 2022, some Mockingbird single-to-double strollers were recalled due to possible cracks in the frame near the side-release buttons, posing a fall risk to children in the strollers. The recall affected about 145,000 strollers sold from March 2020 through September 2022.
Which Mockingbird strollers were recalled?
The recalled strollers were Mockingbird Single-to-Double Strollers with the following model numbers:
MB010 (Single Stroller) | MB011 (Double Stroller) |
The strollers were sold in black, blue, green, pink, red, silver, white, as well as limited edition colors. The recall only affects single-to-double strollers, not other types of Mockingbird strollers. The model number can be found on the inside frame near the right wheel and the manufacturing date is on the left axle support.
What is the hazard with the recalled strollers?
The frame on the recalled single-to-double strollers can crack near the side-release buttons, which are used to convert the stroller from a single to a double. If the frame cracks, it can cause a sudden detachment of the stroller seat, posing a fall hazard to children. So far, Mockingbird has received 138 reports of cracks in the frame, including 8 injuries involving cuts, scratches or bruising to children from falls.
When were the defective strollers sold?
The recalled Mockingbird single-to-double strollers were sold from March 2020 through September 2022. This date range represents all strollers that could potentially have the defect.
Where were the strollers sold?
The recalled strollers were sold online at mockingbirdstrollers.com, target.com, hellomockingbird.com and babylist.com. They retailed for between $395 and $450.
What should consumers do if they have a recalled stroller?
If you own one of the recalled single-to-double Mockingbird strollers, you should immediately stop using the stroller and contact Mockingbird to receive a free frame reinforcement kit, which will eliminate the hazard. Mockingbird is contacting all known purchasers directly.
You can contact Mockingbird toll-free at 877-274-3240 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at [email protected] or online at www.hellomockingbird.com/recall or www.mockingbirdstrollers.com/recall.
Are there any warnings signs of a defective stroller frame?
There may be some warning signs that your Mockingbird stroller could have a defective frame:
- Cracks, damage or bends in the frame near the side-release buttons
- Difficulty or inability to securely latch the side-release buttons
- Wobbling, shakiness or instability in the stroller
- Detachment or misalignment of the seat, canopy or frame
If you notice any of these signs, stop using the stroller immediately and check the frame thoroughly for cracks. Stop using the stroller until the frame can be inspected and reinforced or replaced if needed.
What causes the frame defect in the strollers?
Mockingbird and the Consumer Product Safety Commission have determined that the frame cracking is caused by excessive stress near the side-release buttons when converting the stroller from single to double mode. When engaged, the side-release buttons enable each seat to slide and lock into position next to each other to convert into a double stroller. Repeated use of the release buttons or operating the stroller folded in a double configuration can cause frame damage over time.
Are other Mockingbird strollers affected?
No, this recall only applies to Mockingbird Single-to-Double strollers, models MB010 and MB011 manufactured between March 2020 and September 2022. Other Mockingbird strollers such as the Single, Double, and Triple stroller models are not included in the recall. Only the convertible single-to-double stroller models have the defect.
Is this the first Mockingbird stroller recall?
Yes, this is the first recall issued for Mockingbird strollers. The company was founded in 2018 and has issued voluntary recalls on some replacement parts but never a full stroller recall until now.
How did Mockingbird inform consumers of the recall?
Mockingbird first announced the recall on September 21, 2022 in conjunction with the Consumer Product Safety Commission (CPSC). They issued a press release with details on the recalled strollers and contacted all known purchasers by email. Mockingbird has also posted recall alerts on their website, social media, and online product listings. Retail partners like Target have also posted recalls for the strollers sold on their websites.
What if I purchased a used or secondhand stroller?
The recall applies to all Mockingbird Single-to-Double strollers affected by the frame defect, regardless of whether they were purchased firsthand or used. If you own or purchase a used recalled stroller, stop using it immediately and contact Mockingbird for a free repair kit. You can consult the model number and manufacturing date to confirm it is part of the recall.
What compensation is offered for recalled strollers?
Mockingbird is offering free frame reinforcement kits to all consumers with the recalled strollers. The kits will be shipped free of charge and include two metal plates that attach to the sides of the stroller to reinforce the frame near the release buttons. Mockingbird has step-by-step instructions on their website on how to apply the reinforcement kit. They have stated that the repair takes about 10 minutes to complete.
What if my stroller already has cracks or damage?
If your recalled stroller already has visible cracks or damage in the frame, Mockingbird states that the reinforcement kit can still be used to secure the frame and eliminate the hazard. However, if your frame is broken to the point that it cannot be safely secured with the kit, contact Mockingbird for options on a replacement stroller or refund.
Can I still use my stroller during the recall?
No, the CPSC and Mockingbird advise that all owners of the recalled strollers stop using them immediately until the frame reinforcement kit is applied. The strollers contain a dangerous defect that poses a risk of injury to children. Even if no cracks are visible, the frame stress can worsen over time with continued use. Err on the side of caution and refrain from using the stroller until repaired.
How did the stroller defect get past initial testing?
Product safety experts speculate that the frame issue was not detected in standard initial testing done by Mockingbird on the stroller models. The cracking likely developed over time from repeated consumer use and conversion of the stroller from single to double modes. Manufacturer testing may not have replicated long-term wear and tear.
Could this defect occur in other stroller brands?
It is possible that other convertible stroller frames could develop cracks or breaks if not properly reinforced, especially around hinge points or release buttons enabling the fold. However, Mockingbird’s rival brands likely took note of this issue and will ensure their frames can withstand repeated folding and use. Reputable stroller companies thoroughly test products for durability prior to sale.
Is this a manufacturing or design defect?
The Mockingbird stroller recall appears to stem from a design defect rather than a manufacturing one. The materials and workmanship in producing the strollers were not flawed. Rather, the initial design did not include adequate reinforcement of the frame around stress points in the folding mechanism. The frames cracked after prolonged consumer usage that the designers did not account for in their testing.
Could Mockingbird face lawsuits over the recall?
Yes, Mockingbird could potentially face lawsuits from parents of injured children looking to recover damages. However, proving that a design defect directly caused injury could be difficult unless the plaintiffs have evidence of negligence or failure to address the issue timely. Overall, many recalls result in settlements out of court versus prolonged legal action.
How did Mockingbird respond to the defect reports?
By all accounts, Mockingbird responded promptly when cracks in the stroller frame were brought to their attention. They reported the issue to the CPSC upon becoming aware of the problem and quickly moved to implement both a recall and remedy kit. The company has been transparent in communication and did not attempt to downplay the safety hazard.
Will this recall hurt Mockingbird’s reputation?
In the short term, this recall may damage confidence in the safety and reliability of Mockingbird’s products. However, their proactive and diligent response to the defect reports will likely mitigate reputation effects. Providing a fast and free repair kit indicates corporate responsibility. Most parents will understand that defects occasionally slip through with new products.
Could the stroller frame be reinforced during manufacturing?
Yes, Mockingbird could potentially redesign the frame on single-to-double strollers to reinforce the side areas prone to cracking. This would prevent the need for consumers to install separate reinforcement kits. However, the kits allow flexibility for consumers who already own the strollers. An overly reinforced frame could also add cost, weight and aesthetically detract.
Should I purchase a different stroller brand following the recall?
Not necessarily – Mockingbird is a well-reviewed brand that appears to have handled this recall responsibly. All manufacturers occasionally experience defects that lead to recalls. Other leading stroller companies like UPPAbaby have faced recalls in recent years as well. Evaluate the overall quality and reliability of the brand versus isolated incidents.
What are Mockingbird’s most popular strollers?
Mockingbird’s most popular stroller models besides the recalled Single-to-Double are:
- Mockingbird Single – their basic single stroller sold since 2018
- Mockingbird Double – side-by-side double stroller model
- Mockingbird Triple – inline triple stroller for three kids
These strollers have not been affected by recalls and continue to be in high demand from parents.
Where can I find more information on the recall?
Check the Mockingbird website at hellomockingbird.com/recall for full details, updates and FAQs on the Single-to-Double stroller recall. You can also call their toll-free hotline at 877-274-3240 or email [email protected] with any questions or concerns. The Consumer Product Safety Commission website also contains the official press release on the recall at www.cpsc.gov.
Conclusion
In summary, the Mockingbird single-to-double stroller models MB010 and MB011 are being recalled due to defective frames that can crack over time and pose a fall hazard. Consumers should immediately stop using the strollers and contact the company for a free reinforcement kit to secure the frame. This voluntary recall affects about 145,000 strollers sold from March 2020 through September 2022. Check the Mockingbird website for complete recall details and contact information if you own one of these popular but problematic convertible strollers.